Parlour wins Guest Satisfaction award

  • Business   Friday, May 13, 2022   

The 2022 Guest Satisfaction Award winners have been announced and a local business has received top honours from Choice Hotels Canada. The Parlour Inn, which joined the Ascend Hotel Collection in March 2020, has won their first Platinum Award, recognizing their operational excellence and dedication to superior guest service. 

Throughout 2021, hotels navigated softer demand, while continuing to meet the shifting expectations of guests. Criteria for the 2022 Guest Satisfaction Awards to determine recipients included results from key performance indicators, as well as guest survey results. The 12 Platinum winners represent the best of the best and are among the top three per cent of hotels in the Choice Hotels Canada portfolio of more than 330 properties. 

“This award is even more significant after two years of uncertainty in our industry,” said Brian Leon, CEO of Choice Hotels Canada. “The Parlour Inn is a hospitality leader and has demonstrated that reaching the highest levels of guest satisfaction is always attainable.” 

This is the first Platinum Award for the 28-room historic boutique hotel which range from well-appointed traditional guest rooms to two-bedroom suites. Located in downtown Stratford at 101 Wellington Street, guests of the hotel will appreciate the convenient amenities that include an onsite restaurant and room service, complimentary shuttle and three meeting and event rooms that can accommodate groups up to 120. 

“We’re so proud to be recognized with this prestigious award,” said Bill Cutt, general manager, The Parlour Inn. “It is only possible with the hard work and dedication of our entire team and we hope to continue to provide best-in-class hospitality for many years to come”

For more information on The Parlour Inn or a reservation, visit